Digital & E-commerce Manager

Francesco
Mazzone

Know the ingredients.
Dare to change the recipe.

01

About

Digital channels, commercial strategy, data, operations. The work varies by week — media budgets, CRM, logistics, pricing, funnel architecture. E-commerce is where everything becomes measurable, but the logic stays the same: find the right lever, not the obvious one.

Food, luxury design, food supplements. Different categories, same approach.

Before moving into digital marketing and channel management, I spent over ten years in international advertising. That background still shapes how I think about the gap between what a brand says and what people actually do.

If you want to meet in person over a good coffee, you know where to find me.

Canali digitali, strategia commerciale, dati, operazioni. Il lavoro cambia settimana per settimana: budget media, CRM, logistica, pricing, architettura del funnel. L'e-commerce è dove tutto diventa più misurabile, ma la logica è sempre la stessa: trovare la leva giusta, non quella ovvia.

Food, design di lusso, integratori alimentari. Categorie diverse, stesso approccio.

Prima di lavorare nel digital marketing e nella gestione dei canali di acquisizione, ho fatto il pubblicitario per oltre dieci anni in agenzie internazionali. Quella formazione è ancora nel modo in cui penso alla distanza tra quello che un brand dice e quello che le persone fanno davvero.

Se vuoi incontrarmi di persona per un buon caffè, sai dove trovarmi.

Digital strategy & D2C channel development
Performance marketing: budget allocation & agency coordination
CRM, marketing automation & customer retention
Data analysis, KPI ownership & P&L management
CRO, A/B testing & customer experience
Product launch & full-funnel e-commerce management
Cross-functional team & vendor coordination
02

Experience

2024 - Present
CLAI Soc. Coop.
Food | Imola
E-Commerce Manager

Built the direct e-commerce channel from scratch and scaled it into a strategic asset for the group, with full ownership of P&L, technology, logistics, and vendor relationships. Commercial strategy across pricing, promotions, and product mix for three brands. Full budget ownership across paid media, CRM automation, and lifecycle campaigns.

CR +75% AOV +30% Retention +57% Shipping -56% Revenue +40% YoY
2021 - 2024
SICIS
Luxury Interior Design | Ravenna
Digital Marketing Manager

B2B and B2C digital strategy for an internationally recognized luxury design brand. Built and launched SICIS Jewels as a standalone Shopify e-commerce, generating qualified leads with average order values between €4k and €50k. Designed and managed the B2B lead generation funnel targeting architects and private clients globally.

2017 - 2021
ENECTA
CBD & Food Supplements | Turin, Bologna
E-Commerce Manager, Team Leader

Development and growth of an international proprietary B2C e-commerce channel across European markets, with direct leadership of a marketing team of 8. Revenue driven entirely by organic search and social, with zero paid media investment.

Team of 8 Zero paid media
03

Blog

All posts

Let's talk.

Always happy to connect with people working in e-commerce, digital, and food.